SUPPORT
If you purchased your product through a retail shop then please refer to the retailer's return policy.
If purchased through the PLAY online shop, your item can be returned up to 10 days after receipt of the item for a full refund. The refund will be returned to your original method of payment. The item must be unused and returned in the exact condition that you received it, with the original box, packaging and tags attached.
Return shipping of the item is at the buyers expense. If you wish to return the item please first contact us using the submission form on the "support" page of the PLAYsnowsports website.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs relating to the repair of returned items that are damaged in shipping due to improper packaging.
In the unlikely event that your product has an obvious manufacturer's defect or is not of acceptable quality, then PLAYsnowsports does offer a guarantee in line with Australian Consumer Law. If your product does not work as it should then please contact your seller immediately. If you purchased your product through a retail shop then please contact the shop directly. If you purchased your product through the PLAYsnowsports online shop then please complete the submission form on the support page of the PLAYsnowsports website, or email sales@playsnowsports.com and we will respond with a solution as soon as possible.
Given the nature of skiing and the risk of impact/accidents, PLAY testers work very hard to test products thoroughly before being made available for purchase. This is to ensure that our products, if used correctly, withstand the stresses of all types of skiing.
Please refer to the warning label/s attached to your product along with the video guide on the support page to ensure correct use of your product. PLAY will not provide a replacement for obvious misuse, neglect, heavy impact/collision, loss or any other damage that your product may sustain due to mistreatment.