Yes, we offer free shipping on orders over $100.

Yes we do. Please ensure that you add your address correctly in the shipping information to ensure your item is not returned to sender.

Yes. Once your order has been paid and completed, we will ship your item within 3 business days. Once shipped, PLAY will send you a confirmation of shipment which will include a tracking number and tracking website.

We will package and mail your item within 3 business days of receiving your order. Shipping times will depend on your location. If your order is being shipped within Australia, the estimated shipping time 2-4 business days. Estimated shipping on international orders is 10-12 business days.

Please check the tracking number provided by PLAY when your item was shipped. If you have any questions then please complete the submission form on the support page of the PLAY website, or email sales@playsnowsports.com and we will provide assistance as soon as possible.

If you purchased your product through a retail shop then please refer to the retailer's return policy. If purchased through the PLAY online shop, your item can be returned up to 10 days after receipt of the item for a full refund. The refund will be returned to your original method of payment. The item must be unused and returned in the exact condition that you received it, with the original box, packaging and tags attached. Return shipping of the item is at the buyers expense. If you wish to return the item please first contact us using the submission form on the "support" page of the PLAYsnowsports website. Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs relating to the repair of returned items that are damaged in shipping due to improper packaging.

Please complete the submission form on the support page of the PLAY website, or email sales@playsnowsports.com and we will provide instructions on how to proceed.

In the unlikely event that your product has an obvious manufacturer's defect or is not of acceptable quality, then PLAYsnowsports does offer a guarantee in line with Australian Consumer Law. If your product does not work as it should then please contact your seller immediately. If you purchased your product through a retail shop then please contact the shop directly. If you purchased your product through the PLAYsnowsports online shop then please complete the submission form on the support page of the PLAYsnowsports website, or email sales@playsnowsports.com and we will respond with a solution as soon as possible. Given the nature of skiing and the risk of impact/accidents, PLAY testers work very hard to test products thoroughly before being made available for purchase. This is to ensure that our products, if used correctly, withstand the stresses of all types of skiing. Please refer to the warning label/s attached to your product along with the video guide on the support page to ensure correct use of your product. PLAY will not provide a replacement for obvious misuse, neglect, heavy impact/collision, loss or any other damage that your product may sustain due to mistreatment.

Jindabyne, Australia is home to PLAY. Jindabyne is located in close proximity to two major Australian ski resorts providing the perfect testing ground for all PLAY products. Weather in the Australian alps is harsh with high precipitation, extreme temperature variations and strong winds. This weather creates extreme testing conditions enabling PLAY products to be pushed to their limits in their development phase.

Jindabyne, Australia is home to PLAY. Jindabyne is located in close proximity to two major Australian ski resorts providing the perfect testing ground for all PLAY products. Weather in the Australian alps is very harsh with high precipitation, extreme temperature variations, gail force winds and variable snow conditions. This creates extreme testing conditions enabling PLAY products to be pushed to their limits during development. PLAY products are designed and tested by PLAY athletes. Nothing goes to market without our testers being completely confident that the product will perform to high standard in all conditions. Our team of athletes also contribute their ideas on the types of products that our industry needs to improve performance in skiing.

After much testing, we believe that the snap lock system adds additional weight to the middle of the pole. This affects the weight distribution and the pole's natural swing rate. In contrast to a touring pole with snap locks, the Twist Lock system offers a technical skiing experience similar to a fixed length pole with the ability to adjust the length. The twist lock system also provides length adjustment without compromising the sleek and aesthetically pleasing contour of the pole.

It's very easy! Simply twist the upper section anti-clockwise against the lower section to unlock the system. Then pull/push the pole to the desired length. Finally twist the upper section clockwise against the lower section to lock the system. The new Twist Lock 2.0 adjustment system is sleek, robust and can withstand up to 70kgs of load if used correctly. Customers have been extremely happy with this new adjustment system and we are confident that you will love it too!

The wrist strap has two settings. When you receive the poles, the wrist strap will be easily adjustable by pulling the tab at the back of the grip. It can also loosen very easily. If you prefer to ski with the wrist strap firmly secured at a specific, remove the rubber cube from the housing and re-insert with the teeth facing down. Ensure the loop is at the desired lenght prior to re-inserting the cube.

The Twist Lock 2.0 mechanism is tested to withstand up to 70kg before it is compromised. It is important to regularly (daily) check that the Twist Lock system is tight particularly when wet or when adjusting in different temperatures.

Occasionally when the locking mechanism is used for the first time, the mechanism can get stuck. This is very easily solved by watching this simple video guide below: If you continue to have issues locking the pole after following the video guide then please contact sales@playsnowsports.com and we will provide further assistance.

Yes, you can purchase upper or lower sections on their own. Please visit the the shop for more details.

PLAY Technical poles combine high performance and technical features with lightweight carbon construction providing a superior skiing experience. These poles feature the Twist Lock 2.0 system for easy and secure length adjustment. With a range of vibrant colours to choose from, you can express your style without compromising performance.